Contacting support
How to reach Magnetic Labs support by email or the contact form, what to include so we can help quickly, and how our replies reach you.
Updated · Play Accounts and payments Your account
How to reach us
- Contact form: https://help.magneticlabs.games/contact. If your question is about one game, use that game's own form, linked from its help pages.
- Email: support@magneticlabs.games.
We reply by email, and each reply has a link to your ticket page.
What to include
The more of this you send, the fewer questions we'll have to ask:
- which game, and which browser and device you were using
- what you did, what you expected, and what happened instead
- roughly when it happened, and any message the game showed you
- for payments, the date and amount
What not to send
- Card numbers. We never need them.
- Sign-in links. A sign-in link works for whoever opens it, so don't paste one into a message.
Questions about a purchase
If you write about a purchase or your account, we may ask you to confirm it's you. Your ticket page then shows a Verify it's you button, which emails a sign-in link to the address on the ticket. We never ask for your password, and you never need to sign in to get help.
Didn't help?
Tell us what you tried and what happened. We reply by email, and you get a ticket reference straight away.